CROSS-BORDER CS SOLUTIONS
出海客Overseas Customer Service Outsourcing
24/7 Email · Live Chat · Hotline — multilingual CS for cross-border brands
Trusted by global leading brands
Our Numbers
Annual Contacts
Global multichannel reach
Countries Covered
Global service network
Professional Staff
Multilingual elite team
Languages Supported
Covering major markets
Registered Capital (RMB)
Strong enterprise foundation
Always-on Service
Non-stop business assurance
Client Satisfaction
Continuously optimized CX
Years of Expertise
Rich BPO operational experience
Our Services
One-stop overseas customer service outsourcing and BPO solutions for global enterprises
Multilingual CS Outsourcing
Professional customer service in 15+ languages including English, French, Spanish, Japanese, Malay — covering e-commerce, smart home, social media, and more.
了解更多Call Center Services
24/7 global call center operations: inbound/outbound calls, customer care, complaint handling, order confirmation, and full-cycle phone support.
了解更多Technical Support
Multilingual remote tech support for smart hardware and software products, including troubleshooting, user guidance, and after-sales coordination.
了解更多Back-Office Support
Data entry, ticket processing, email response, order management, and other back-office BPO services to boost operational efficiency.
了解更多Why Choose Us
Backed by HuanXiang · Multilingual Global Coverage · Tech-Driven Efficiency
Powered by HuanXiang
As HuanXiang Kefu's overseas brand, we inherit 13 years of domestic e-commerce CS outsourcing expertise, 10,000+ in-house agent management systems, and training standards.
Multilingual Global Coverage
Supporting 15+ languages including English, French, Spanish, Russian, German, Japanese, and Malay, covering 12+ country markets worldwide.
Tech-Driven Efficiency
CRM cloud communication technology, knowledge management platform + AI quality inspection for unified omnichannel management and intelligent operations.
Full-Process Outsourcing
From market research and lead generation to CS operations and data analytics — end-to-end one-stop overseas BPO solutions.
Covering Global Mainstream Markets
Multilingual Service Capability
Smart choice — professional multilingual services
Industry Coverage
Case Studies
Trusted by 1,000,000+ Clients Worldwide
Veepee
EU Flash SalesFrench Online Support · 12h/7d
Service Language
Service Region
Service Hours
Shein
Global FashionTicket Response · Logistics · Returns
Languages
DE/IT/ES/UK
Service Hours
Miravia
Alibaba PremiumSpanish Support · Full-cycle CS
Service Language
Service Region
Service Hours
More Service Cases
PcComponentes
Spanish full-cycle CS
Rakuten
Japanese chat + email
Shopify Store
EN/FR/DE/ES support
Thailand CS
Thai + English bilingual
Philippines CS
Tagalog + English
Singapore CS
EN/Malay/Chinese
Vietnam CS
Vietnamese + English
Myanmar CS
Burmese + English
Global Presence
Global Service Network
Headquartered in Beijing with overseas operations center in Malaysia, serving 12+ countries and regions
Beijing
Global Headquarters
Chaoyang District, Beijing — corporate HQ and core operations center
Kuala Lumpur
SEA Operations Center
Kuala Lumpur, Malaysia — covering Southeast Asia and South Asia markets
Shijiazhuang
Delivery Center
HuanXiang Kefu home base, 3,000+ seat mature delivery capability
Service Process
Standardized full-process service from requirements to continuous optimization
Needs Analysis
Deep dive into client business and service requirements
Custom Plan
Tailored service proposal and quotation
Team Building
Multilingual agent recruitment and specialized training
Go Live
System integration and service launch
Quality Control
Real-time KPI monitoring and continuous QA
Optimization
Data-driven continuous service improvement
Average 30 days from requirements to go-live · Continuous optimization ensures service quality
Get Your Free Call Center Quote
Fill out the form and receive a free quote within 24 hours. We provide multilingual, multi-industry support tailored to your specific needs.
WeChat Contact
Scan QR code to connect with your dedicated consultant