Customer Support Outsourcing,Without the Overhead.
Native-level support across email, live chat, phone and social media — 24/7, in 15+ languages — so your team can focus on growth, not tickets.
- SJSarah J.2mShipping inquiryOpen
- MTMichael T.5mRefund requestIn Progress
- LPLaura P.10mProduct questionOpen
- DKDavid K.15mTechnical supportIn Progress
Hi! Where is my order?
9:41 AM
Hi Sarah! Let me check that for you.
9:42 AM ✓✓
Thanks! 😊
9:42 AM
Trusted by teams at
Xiaomi
Huawei
Haier
Gree
Midea
Philips
Dyson
Adidas
Miniso
Pop Mart
Anta
Li-Ning
Xtep
Joyoung
Supor
Fotile
Bosideng
Yili
Mengniu
MizunoXiaomiHuaweiHaierGreeMideaPhilipsDysonAdidasMinisoPop MartAntaLi-NingXtepJoyoungSuporFotileBosidengYiliMengniuMizunoOmniCX by the Numbers
Conversations a Year
Across email, chat, phone and social
Countries Served
The Americas, Europe and Asia
Support Specialists
Recruited, trained and QA'd in-house
Languages Covered
Western and Asian markets alike
Delivery-Center Seats
Capacity that scales on demand
Follow-the-Sun Coverage
Every timezone, every day
Client Satisfaction
Tracked across every account
Avg. First Response
Around the clock, on every channel
Our Services
End-to-end customer support outsourcing and BPO services for brands selling across borders
Multilingual Customer Support
Trained agents covering e-commerce, smart home, social media and more — in 15+ languages including English, French, Spanish, Japanese and Malay.
了解更多Call Center Services
24/7 inbound and outbound voice: customer care, order confirmation, complaint resolution and full-cycle phone support.
了解更多Technical Support
Multilingual remote support for smart hardware and software — troubleshooting, onboarding and after-sales coordination.
了解更多Back-Office Support
Data entry, ticket processing, email handling and order management that keep your operations running lean.
了解更多Why Choose Us
Predictable Costs · Global Language Coverage · Technology-Driven Quality
Costs That Scale With You, Not Ahead of You
Start with two agents or two hundred. Our Asia-Pacific delivery model keeps your cost per ticket predictable while quality stays constant — at every stage of growth.
One Partner for Every Market
15+ languages under one roof — English, French, Spanish, German, Russian, Japanese, Malay and more — covering 12+ markets across Europe, the Americas and Asia.
Technology That Keeps Quality Honest
A cloud contact-center stack, structured knowledge base and AI-powered QA give you unified omnichannel management — and full visibility into every conversation.
End-to-End, Not Piecemeal
From market research and lead generation to support operations and analytics — one accountable partner across the entire customer journey.
Native-level coverage of the world's major markets
15+ Languages, One Team
Western and Asian languages, staffed from our global delivery centers
Industry Coverage
Case Studies
Trusted by Brands Selling Everywhere
Veepee
EU Flash SalesFrench Online Support · 12h/7d
Language
Market
Coverage
Shein
Global FashionTicket Response · Logistics · Returns
Languages
Markets · DE/IT/ES/UK
Coverage
Miravia
Alibaba PremiumSpanish Support · Full-cycle CS
Language
Market
Coverage
More Service Cases
PcComponentes
Spanish full-cycle support
Rakuten
Japanese chat + email
Shopify Store
EN/FR/DE/ES support
Thailand
Thai + English bilingual
Philippines
Tagalog + English
Singapore
EN/Malay/Chinese
Vietnam
Vietnamese + English
Myanmar
Burmese + English
Global Presence
A Global Delivery Network
Headquartered in Beijing with a Kuala Lumpur operations hub and a 3,000+ seat delivery center — serving customers in 12+ countries
Beijing
Global Headquarters
Corporate HQ and core operations center in Chaoyang District, Beijing
Kuala Lumpur
SEA Operations Hub
Our Malaysia hub covering Southeast Asian and South Asian markets
Shijiazhuang
Delivery Center
3,000+ seat delivery center with mature operations and scalable capacity
A Proven Path to Go-Live
One standardized process takes you from first call to a fully running support team
Discovery
We map your channels, volumes and service goals
Proposal
A tailored team plan with transparent pricing
Recruit & Train
Agents selected and trained on your product
Go Live
Systems integrated, workflows tested, team live
Monitor & QA
Real-time KPIs and continuous quality checks
Improve
Data-driven tuning, month after month
Average 30 days from kickoff to go-live — then continuous optimization keeps quality climbing
Get Your Free Support Quote
Tell us about your channels, languages and volumes — we'll send a tailored quote within 24 hours.
+44 7575 422418