About Us
Company Profile
Multilingual Customer Support That Scales With Your Business
OmniCX provides one-stop customer support outsourcing for brands selling internationally. We run 24/7 coverage across email, live chat and hotline — full omnichannel communication that keeps your global customers answered, whatever the timezone.
Our Services
Flexible plans fit every stage and inquiry volume, so you get maximum service efficiency at a cost you control. Whether you're a startup making your first international sale or an established company building a global support system, OmniCX shapes the solution around your business.
Our team brings years of experience supporting large international brands and a deep grounding in Western communication norms and service standards. A rigorous QA system and standardized processes monitor response speed, quality and resolution rates — continuously raising customer satisfaction.
Why OmniCX
24/7 Always-On Response
Full timezone coverage across the Americas, Europe and Asia — customers never wait for morning
Omnichannel Capability
Email, live chat and hotline — three core channels, seamlessly integrated
Rigorous QA System
Real-time monitoring of response speed, service quality and resolution rates
Enterprise-Grade Experience
Team members drawn from world-class multinational support operations
Data-Driven Optimization
Regular service reports and analytics that keep quality moving up
Flexible Engagement Models
From lightweight pilots to deeply customized programs — a fit for every stage
Value-added Services
Overseas Hotline Setup
Local phone numbers and support infrastructure that make your brand feel at home in each market
E-commerce Operations
Day-to-day store operations and customer handling, so you stay focused on product and growth
Store Launch, End to End
From account setup and process design through to stable order fulfillment
Choose OmniCX — support that helps your brand land in new markets, and last in them.
Contact Us