About Us
Company Profile
Cross-border Customer Service & Going-Global Solutions Provider
ChuHaiKe specializes in providing one-stop English customer service outsourcing and cross-border business support for going-global enterprises. We offer 24/7 service covering Email, Live Chat, and Hotline — full omnichannel communication to help businesses efficiently handle global customer inquiries.
Our Services
For different business stages and inquiry volumes, we support flexible package options to help enterprises maximize service efficiency while controlling costs. Whether it's a startup brand's first overseas venture or an established enterprise building a global CS system, ChuHaiKe delivers customized solutions that match your business needs.
Our team has extensive experience in overseas customer service for large enterprises, and is well-versed in Western communication norms and service standards. We also maintain a comprehensive QA system and standardized service processes, with full monitoring of response speed, service quality, and resolution rates to continuously improve customer satisfaction.
Why ChuHaiKe
24/7 Always-on Response
Full timezone coverage across Americas, Europe, and Asia — zero wait time for customers
Omnichannel Capability
Email, Live Chat, and Hotline — three core channels seamlessly integrated
Comprehensive QA System
Real-time monitoring of response speed, service quality, and resolution rates
Enterprise-grade Experience
Team members from world-class multinational CS operations with high-standard delivery
Data-driven Optimization
Regular service reports and analytics for continuous quality improvement
Flexible Engagement Models
From lightweight pilots to deep customization — packages for every growth stage
Value-added Services
Overseas Hotline Number Setup
Help enterprises quickly build localized customer service systems, enhancing user trust and brand professionalism
Cross-border E-commerce Operations
Covering daily operations and customer handling, letting enterprises focus on products and market expansion
Store Setup from 0 to 1
Full support from account setup, process design to stable order fulfillment
Choose ChuHaiKe — help your brand not just "go global", but "stay strong and last long".
Contact Us