Customer Support Outsourcing
Reliable, fully managed customer support teams for international brands
Service Overview
OmniCX builds and runs customer support teams for brands that sell internationally. From delivery centers in Beijing, Kuala Lumpur and Shijiazhuang, our 600+ specialists cover 15+ languages — English, Spanish, French, Japanese, Malay and more — so you get one accountable team across regions and timezones.
We cover the full support lifecycle: pre-sales consultation, order and delivery support, after-sales care, technical support, customer retention and satisfaction surveys. Backed by more than a decade of outsourcing experience from our parent group, OmniCX helps you control costs, respond faster and keep customers loyal in every market.
What We Cover
Use Cases
Cross-border E-commerce
Pre- and after-sales support for Shopify, Amazon, AliExpress, Shein, Miravia and other platforms
Consumer Electronics
Multilingual tech support and after-sales for phones, smart home and e-mobility products
SaaS & Internet Products
Global user support, ticket handling and technical Q&A for software products