Overseas CS Outsourcing
Efficient, reliable overseas customer service outsourcing solutions
Service Overview
OmniCX specializes in providing efficient, reliable overseas customer service outsourcing solutions for growing businesses. Through globally distributed service centers (Beijing, Kuala Lumpur, Shijiazhuang) and 600+ multilingual talent covering 15+ languages (English, Spanish, French, Japanese, Malay, etc.), we build flexible, high-performing CS teams for cross-regional, cross-timezone needs.
Our outsourcing services cover pre-sales consultation, in-sales support, after-sales service, technical support, customer retention, and satisfaction surveys — helping enterprises achieve rapid response and high-quality delivery in global markets. With over a decade of CS outsourcing expertise and proven management systems, OmniCX empowers clients to control costs, boost efficiency, and strengthen brand loyalty worldwide.
What We Cover
Use Cases
Cross-border E-commerce
Pre/after-sales CS for Shopify, AliExpress, Shein, Miravia and other platforms
Smart Hardware Going Global
Multilingual tech support and after-sales for phones, smart home, e-mobility products
SaaS / Internet Products
Global user support, ticket handling and technical Q&A for software products