Omnichannel Customer Support
Facebook, Instagram, Email, Live Chat — Full Platform Coverage
Service Overview
ChuHaiKe builds a comprehensive omnichannel customer support system covering social media (Facebook, X/Twitter, Instagram), email, live chat, web forms, and multiple platforms to meet different user communication preferences. Through a unified CS platform, we achieve multichannel information integration, ensuring customer inquiries at any touchpoint are promptly identified, quickly responded to, and continuously followed up.
Our service team provides 24/7 online support, ensuring users receive immediate, professional service regardless of location or time. Omnichannel operations improve customer satisfaction and stickiness while building efficient, intelligent customer interaction ecosystems. We have provided social media CS support for global brands including Xiaomi and Haier, accumulating rich cross-platform operational experience.
What We Cover
Use Cases
Brand Social Media Ops
User interaction and customer service on Facebook, Instagram, X official accounts
Cross-border After-sales
Unified after-sales management across email, tickets, and live chat channels
Crisis PR Response
Social media monitoring, positive brand interaction, and rapid complaint resolution