Omnichannel Customer Support
Facebook, Instagram, email, live chat — every channel, one team
Service Overview
OmniCX unifies customer support across social media (Facebook, X/Twitter, Instagram), email, live chat and web forms — every channel your customers actually use. One platform consolidates every inquiry, so nothing gets missed, and every conversation is answered and followed through.
Our teams respond 24/7, wherever and whenever customers reach out. Unified omnichannel operations lift satisfaction and loyalty while giving you one clear view of every interaction. We run social media support for global brands including Xiaomi and Haier, with deep cross-platform operating experience.
What We Cover
Use Cases
Brand Social Media
Community engagement and customer care on official Facebook, Instagram and X accounts
Cross-border After-sales
Unified after-sales management across email, tickets and live chat
Escalation Response
Social listening, proactive engagement and fast resolution of public complaints