Multilingual Support Teams
Dedicated teams in 15+ languages — English, Spanish, French, Japanese and more
Service Overview
OmniCX builds dedicated support teams in 15+ languages — English, Spanish, French, Japanese, Malay, Thai, Vietnamese and more. Every agent is trained in both language and service craft, and knows the cultural norms of the market they serve — so conversations feel local, not translated.
With follow-the-sun coverage from our Beijing HQ and Kuala Lumpur hub, your customers get answers 24/7. Our Malaysia-based talent pool and Southeast Asian recruiting network let us stand up Thai, Vietnamese, Filipino, Burmese and other hard-to-hire language teams fast — wherever your growth takes you.
What We Cover
Use Cases
European Markets
Native-level support in French, Spanish, German and Italian for core European markets
Southeast Asia
Local-language teams in Malay, Thai, Vietnamese and Filipino for SEA marketplaces
Japan & Korea
Dedicated Japanese and Korean teams fluent in local platforms like Rakuten and Coupang